SERVICES:
While we do offer maintenance contracts with the purchase or lease of our equipment we can also do service work on a number of different manufacturers and models. Our service technicians are certified to work on Kyocera, Canon and Sharp equipment as well as most HP, Samsung, Brother and Lexmark printers. Our technicians have years of experience and knowledge. If you require services contact us for a free quote as we have the staff and resources to get you back up and running. Please call for current rates.
Maintenance Contracts:
Included in contract:
All Supplies (Including Drums)
All Toner
Labor
Service
Preventative Maintenance
Value Added:
As part of our customer service, we also provide:

Free education and training for operators, for as long as you own your equipment.

Guaranteed four hour response time within and eight hour work day when your copiers is "down". If we fail to meet this minimum, you receive a 10% discount from the next month's maintenance billing.

While on maintenance, if the equipment should ever require in-shop repair, a temporary replacement will be provided at no cost.

While on maintenance, during the first seven years, and in the unlikely event that equipment cannot be repaired, Craig Office Supply will replace it with another product of equal or greater capabilities, at no charge.

Free Data Collection Agent (DCA) software with any machine installation. The DCA allows you the customer, to gather meter readings from the new equipment and all other printing devices on your network. The software also allows Craig Office Supply to gather meter readings remotely without having to interrupt you or your staff. In addition the software monitors supply levels eliminating the need to stock large inventories on hand.
© 2011, CRAIG OFFICE SUPPLY, all rights reserved