While we do offer maintenance contracts with the purchase or lease of our equipment we can also do service work on a number of
different manufacturers and models. Our service technicians are certified to work on Kyocera, Canon and Sharp equipment as well as
most HP, Samsung, Brother and Lexmark printers. Our technicians have years of experience and knowledge. If you require services
contact us for a free quote as we have the staff and resources to get you back up and running. Please call for current rates.
Included in contract:
All Supplies (Including Drums)
As part of our customer service, we also provide:
Free education and training for operators, for as long as you own your equipment.
Guaranteed four hour response time within and eight hour work day when your
copiers is "down". If we fail to meet this minimum, you receive a 10% discount from
the next month's maintenance billing.
While on maintenance, if the equipment should ever require in-shop repair, a
temporary replacement will be provided at no cost.
While on maintenance, during the first seven years, and in the unlikely event that
equipment cannot be repaired, Craig Office Supply will replace it with another
product of equal or greater capabilities, at no charge.
Free Data Collection Agent (DCA) software with any machine installation. The DCA
allows you the customer, to gather meter readings from the new equipment and all
other printing devices on your network. The software also allows Craig Office
Supply to gather meter readings remotely without having to interrupt you or your
staff. In addition the software monitors supply levels eliminating the need to stock
large inventories on hand.
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